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Frequently Asked Questions


Q: Do you have any formal Quality/Environmental/Safety Accreditations?
A: Yes - we are fully accredited to BS EN ISO 9001:2008, BS EN ISO 14001:2004,   BS OHSAS 18001:2007 respectively - copies of our certificates are available upon request.

Q: Are you accredited to any Industry Quality Management Standards?
A: Yes - we are fully accredited to the Achilles Building Confidence, RISQS - Railway Industry Supplier Qualification Scheme, UVDB (Utilities Vendor Database) Q/A Standards and BsiF Registered Safety Supplier Scheme- copies of our certificates are available upon request.

Q: Do you use carriers or your own fleet vehicles to deliver our orders?
A: We use our own fleet of 100+ commercial vehicles driven by uniformed drivers so your order never leaves our hands.

Q: Will there be a delivery charge?
A: Deliveries are FREE for all orders over £50 (exc. VAT)

Q: Do you have National Coverage?
A: Yes - we have 22 fully stocked Service Centres across the country with a dedicated Sales/Admin Team at each location and a Support Centre who can accommodate your requirements nationwide.  You can 'call and collect' or visit any location for friendly & helpful advice on our product ranges.

Q: Do you offer site surveys and training?
A: Yes - our account specialists are NEBOSH trained to meet industry requirements, including IOSH and SQA (Scottish Qualification Authority).  We offer free site surveys and will assist with training, advice on risk assessments, legislation, and product rationalisation.  Fit2Face face-fit testing of close fitting respirators can be arranged for you and a Prescription Safety Eyewear service is also available, contact your local Service Centre for details.

Q: Are your PPE Products all fully accredited to the required standards?
A: Yes - all our PPE products are EC PPE Type Tested & Certificated to the relevant standards including our own brands.  Certificates of conformity are available upon request as required by the EC PPE Directive.  This is also reinforced by our membership of the BsiF Registered Safety Supplier Scheme.

Q: Are your safety boots available in wide fittings?
A:
The standard width fitting for non-safety shoes is an 'E'. Safety shoes in the main are 3E or E+2 with composite toe cap product coming up wider still because of the nature of the construction.  We do not advertise these as wide fitting as it could be misleading to the customer as it is personal to the wearer.  We find this covers all but exceptional circumstances, where this is not the case, we recommend a specialist wide fit brand or supplier.

Q: Will you be in conformance with the PPE Regulation (EU) 2016/425 as it is rolled out?
A:
We are fully cognisant of our responsibilities and obligations to you in respect of the NEW PPE Regulation (EU) 2016/425 and working closely with the BsiF in ensuring that we will be fully compliant at every stage of it's implementation on your behalf to ensure we will always be ahead of the game in keeping you, our Customer, safe at work.  Guidelines for these legislation changes can be found in our Help & Advice section on the website.